Frequently Asked Questions

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Frequently Asked Questions

Everything you need to know about your massage and relaxation device.

How does the massager work and what areas can I treat?

The device offers a 4D kneading massage designed to relieve muscle tension in the neck. It features two types of heads: the upper one mimics the physiological curve of the palm to completely wrap around the cervical spine, while the lower one simulates the human thumb to precisely press and massage the shoulders and back.

How is the heat system activated and is it adjustable?

Yes, it features two adjustable heating levels. Its dual-zone heat system perfectly contours to the skin, simulating the natural warmth of human hands and providing an immersive, continuous sensation that avoids annoying hot and cold contrasts.

How can it be positioned or used?

It offers 2 usage options: you can use it manually (holding it by the straps) or wear it using its adjustable straps, adapting perfectly to different usage situations. In addition, its design is lightweight and compact for easy portability.

How do I turn on the device correctly?

It is very simple: place the product on the desired massage area, adjust and pull the buckle towards the back, plug in the device and press and hold the power button for 3 seconds to start the session.

Can the device be used while it is charging?

No, for safety and design reasons, the product cannot be charged while in operation. You must wait for charging to finish before using it, as attempting to start it while charging will trigger a temporary suspension state.